Schiphol airport transfer: frequently asked questions

Enter the full hotel or destination address, date, time, passengers and luggage in the booking form. Review the calculated fare for your vehicle before paying. A general starting price is not a quote for every hotel or route.

AirportTransferSchiphol provides private transfers for your booked party. Enter all passengers and any stops when booking so that the vehicle and route match your plans.

Yes. Identify the person making the booking and the person travelling. Provide a reachable contact number for the traveller, including the international country code, and check the confirmation carefully.

Yes. Enter separate travel details for the outward and return journeys. Check both dates carefully, especially for flights arriving after midnight or on a different local date.

Enter the complete number of passengers and bags. Discuss a child seat, pushchair or unusually large item before travel if the form does not provide a clear option. Availability and suitability must be confirmed.

Follow the pickup instructions in your journey information and the arrangement confirmed with your driver. Keep your phone available after landing. The meeting point for your pre-booked transfer may differ from the public taxi rank.

Provide the correct flight number so that available flight information can support the pickup planning. If you change to a different flight, travel date or airport, update the booking or contact support. Flight tracking does not replace notifying us of a rebooking.

The customer app shows your journey information and available driver updates. Sign in with the account associated with the booking and allow notifications. Driver contact becomes available when the journey contact window opens.

Check the journey details and pickup instructions first. Contact the assigned driver when that option is available, or call support on +31 85 060 3233 with your booking number. Do not make an unconfirmed change to the meeting point.

Open the relevant journey in your account or app and choose the option to change that leg where available. Review the updated date, flight, route and vehicle information before confirming. Contact support if your journey is no longer eligible for self-service changes.

A different route, vehicle or additional requirement may change the fare. Review any price difference displayed during the change. The change becomes effective after confirmation and any required payment.

Cancellation at least 48 hours before the journey normally qualifies for a refund or credit of the refundable amount, less any clearly disclosed non-refundable costs. Within 48 hours the journey is non-refundable unless we expressly agree otherwise. Each leg of a return booking is assessed separately.

Pay using a method displayed during checkout. Payment to the driver is not accepted for the booked fare. Approved business customers may have an agreed account arrangement. For help, include your booking number and contact info@airporttransferschiphol.nl.